GRANDBIKER provides complete and general information which users should follow. These terms and conditions are not designed to confine or amend the facilities or services that are provided to customers. So, the responsibility lies on the customer’s side to cross check the terms and conditions before buying our products.

Placement of Order

  • The order can be placed by filling the customer detail form provided on Check Out page. After placing an order consumer can receive computer generated order number through email.
  • Related information about the payment and delivery of the products would be provided to the purchaser through email.
  • In case the of any kind of rejection of order after making payment, you can contact through email.

Payment Procedure

  • Payment procedure is quite easy at GRANDBIKER. We use Paytm ,PhonePe other popular payment Gateways to process payments through Credit Cards, Debit Cards, Net Banking & Phone Banking.
  • Complete information about the payment is required before entertaining any kind of order.
  • If the order is placed in the weekend or on holidays then in that case processing of order will start on next working day.

Product Delivery

  • Items are shipped from our end the same day after confirmation of payment. We always try to deliver the items within least possible time through our associated shipping partners such as FedEx,Shree Maruti courier and DTDC.
  • We insist that the delivery of the order should be taken in person. In the case of non-presence of the legitimate buyer, any authorized person should be available on behalf of the customer.

Changes to these Terms and Conditions

Customers are advised to go through the terms thoroughly before placing each order. As stated earlier Grandbiker preserves the right to make changes in terms and conditions regarding product payment, delivery and availability.

Some Important Terms to Be Kept In Mind

  • Complaints related to the items are accepted only when the products are in their original condition.
  • Customer Support service is provided and the customer can contact us through the email or direct contact number.
  • In case the wrong shipment of item or item delivered is different from the sample shown on the website then we will return the product or exchange it according to the customers demand.
  • In the case of exchange or mismatch, replacement can be done within 16 days after receiving the product.
  • Exchange can be entertained through Customer Services only within 16 days in case of any kind of damages.
  • Refunds are made to the customer in the same way payment is being done. Since we immediately process the refund but still, GRANDBIKER is not responsible for late payment. However, we will definitely help you to get your money  on priority time.

Privacy Policy

We have created this Privacy Policy to inform you what information we collect on the Website, how we use your information and the choices you have about the way your information is collected and used.  Please read this Privacy Policy carefully.  Your use of the Website indicates that you have read and accepted our privacy practices, as outlined in this Privacy Policy.

Please be advised that the practices described in this Privacy Policy apply to information gathered by us or our subsidiaries, affiliates or agents: (i) through this Website, (ii) where applicable, through our Customer Service Department in connection with this Website, (iii) through information provided to us in our free standing retail stores, and (iv) through information provided to us in conjunction with marketing promotions and sweepstakes.

We are not responsible for the content or privacy practices on any websites

We reserve the right, in our sole discretion, to modify, update, add to, discontinue, remove or otherwise change any portion of this Privacy Policy, in whole or in part, at any time. When we amend this Privacy Policy, we will revise the “last updated” date located at the top of this Privacy Policy.

If you have any questions regarding this Privacy Policy contact  by email-grandbiker2019@gmail.com

Contact us

Mention google map

Contact number +919818360170

Mail Id- care.grandbiker@gmail.com

WhatsApp num- 9818360170

Office Address- Plot No-38,GF,Block-G-1,Sai Enclave ,Mohan Garden Uttam Nagar , Opp SRI RAM TENT HOUSE NEW DELHI 110059

Refund Policy

Buyers are more comfortable shopping with GRANDBIKER as we provide a hassle-free refund, despite buyers never returns any of our products. GRANDBIKER have found that items with transparent return policies typically sell better than items that don’t. GRANDBIKER offers a buyer-friendly return policy. This helps us to qualify for customers’ utmost satisfaction and attracting more buyers. We are offering the clearest and buyer-friendly return policy so that our buyers will feel relaxed while shopping with us.

Our expectations will be fulfilled only when Customer feels heart full satisfaction. However, if the customer is dissatisfied with his/her purchase, he/she can just convey us by contacting our customer care. Kindly send us an email, quoting customers order id not more than fifteen days of our delivery. Customers are requested to insert the words “Refund Request” in case of the subject content of customers email. Customers can also opt for neatly written refund requests by postal mail to our contact address mentioned on the website with “GRANDBIKER” on the headline.

Products purchased by customer must be in their original unused (fresh) condition which should be unopened, the original packaging with any seal or shrink-wrap intact and also any labels still attached in order to be returned, unless only if there is a manufacturing defect from our side. These are the main conditions enabling us to sell the products as new products. Customer must need to remember that they should return the purchased products within 16 days from delivery date.

Customers are totally protected by a 100% money-back return policy. It’s our commitment and our promise to our valuable customer. GRANDBIKER deeply understands that from time to time customers may wish to return products to us in certain unavoidable conditions apart from our timely delivery. That’s why we have created this 16-days return policy which enables customers to return products to us in much original appropriate condition.

We wish to notify our beloved customers that they have no other legal right to return the purchased products and receive a refund or exchange; customers will nonetheless be entitled to return purchased products to us.

Products will be definitely refunded for the full price of any other product properly returned by customers in accordance with the terms of this returns policy ([including / excluding] the original delivery charges and [including / excluding] the costs of returning the products to us).

Products are undoubtedly refunded for the complete value of any product properly came back by customers in accordance with the terms of this returns policy ([including / excluding] the first delivery charges and [including / excluding] the prices of returning the merchandise to us).

RETURN TIME: Within 10 Days of Delivery.
REFUND TIME: Within 2 Days of Product Receiving at Our Warehouse.

REFUND PAYMENT MODE: Refund will be credited to the original payment source.

Exchange & Return Policy

Our prime aim is to offer an assorted range of topmost quality products at the most competitive prices. We, at GRANDBIKER, believe that customer’s satisfaction is the key to success in every business and that’s why our complete effort is to provide the finest quality range of items to our customers all across the globe. However, if our any of our products failed to satisfy your quench or found a bit different from standard quality then we provide the facility to simply return it back to us within 30 days from the date of purchase to avail replacement or 100% money back guarantee.

  • In case if you are not satisfied with our products, simply return and exchange it.
  • Please make sure before returning that the products should be in unused condition.
  • 100% money back guarantee
  • It will take 2 business days for refund process to take place.

According to our refund/exchange policy, customers have to bear the cost of shipping that involved in the returning/exchanging process. Also, it is to mention that the shipping cost we offer to our customer is the discounted price and we pay the original cost to the shipping company from our side. So, in case of return/exchange, the discounted rate is not applicable and that’s why customer has to pay the original shipping cost. One can check the original shipping cost at the site of shipping company.

In case of any fault for which customer is responsible such as giving us the wrong address or contact number, not collecting the ordered products or any other reason, the customer has to pay the complete shipping cost. The complete shipping cost will be the original one that is charged by shipping company and not the discounted one which we offer or mentioned on our site. The shipping cost can be checked online also.

Order Cancellation

On account of unavailability of products, their depiction or price changes ,GRANDBIKER preserves the right for cancellation of order. Even those products that are accepted to deliver can be cancelled. In that case, prior information will be provided to the consumer about the cancellation of order. Further, no additional costs will be charged for the cancellation.

Consumer retains the full right to cancel the order before delivery of order by Consumer Support Services during working hours. Once dispatched, the order would not be cancelled and customers are required to accept it according to the terms and conditions. If payment of the products gets failed then, in that case, cancellation can be done.

Procedure To Return The Products

  • In case of faulty/damage item (though it would never happen), users can return their products but they are required to go through certain procedure in order to return it. In order to file a return, Order Number, Picture of damaged product as well as a detailed reason for returning should be provided over the email.

After the complete evaluation of the problem, suitable instruction and product/products can be returned to Plot No-38,GF,Block-G-1,Sai Enclave ,Mohan Garden Uttam Nagar , Opp SRI RAM TENT HOUSE NEW DELHI 110059

  • Customers are required to return the products only in their original packing by GRANDBIKER at our return address given above. Order number should be labeled very clearly on the packing.

Procedure To Exchange The Products

  • In case of exchange, the users can return their products along with the Order Number, Picture of Product as well as a detailed reason for exchange should be provided over the email.

After confirmation from our end, product/products can be returned to Plot No-38,GF,Block-G-1,Sai Enclave ,Mohan Garden Uttam Nagar , Opp SRI RAM TENT HOUSE NEW DELHI 110059

Customers are required to return the products only in their original packing by GRANDBIKER at our return address given above. Order number should be labeled very clearly on the packing.

  • Once the return shipment gets delivered to us, we will ship the exchange item to your original address. Please note that the buyer will be responsible for paying the shipping for both return and exchange process.